Privacy Policy
Last updated: 12/10/2025
1. Introduction
Welcome to SuperServe. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our platform.
2. Information We Collect
Personal Information
- Email address
- Name and display name
- Profile information (bio, location, skill level)
- Payment information (processed securely via Stripe)
Usage Information
- Activity on the platform (matches, bookings, events)
- Chat messages and community interactions
- Device and browser information
- Log data and analytics
3. How We Use Your Information
- To provide and maintain our services
- To process bookings and payments
- To communicate with you about events and updates
- To improve our platform and user experience
- To prevent fraud and ensure security
- To comply with legal obligations
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our cookie consent banner. Essential cookies are necessary for the platform to function.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Payment processors (Stripe) for transaction processing
- Service providers who assist in operating our platform
- Law enforcement when required by law
6. Your Rights (GDPR)
Under GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (see section 8)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain processing activities
To exercise these rights, please contact us at privacy@padelconnect.com
7. Data Export
You can request an export of your personal data at any time. This includes your profile information, activity history, and messages. Exports are provided in JSON format and typically delivered within 30 days of your request.
8. Account Deletion
You can delete your account at any time by visiting your account settings. When you delete your account:
- Your personal information will be permanently deleted
- Your public contributions (messages, reviews) may be anonymized
- Some data may be retained for legal compliance (e.g., transaction records)
9. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit and at rest
- Regular security audits
- Access controls and authentication
- Secure payment processing via Stripe
10. Children's Privacy
Our platform is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or a notice on our platform. Continued use of the platform after changes constitutes acceptance.
12. Contact Us
For questions about this privacy policy or to exercise your rights, contact us at: